Cultural mediation is a service that allows communication to be established and managed effectively, bridging the differences between people who do not share a common language or culture.
There is no unanimous view when it comes to defining what culture is because it encompasses countless aspects related to both individuals and society. From the perspective of language exchanges, culture can be described as a set of characteristics related to origin, mother tongue, historical and sociocultural background, among other aspects, which conform an individual’s vision of reality. These factors can affect communication in several ways and they must not be ignored, since they can lead to misunderstandings of the intended message. For that reason, mediation is essential when it comes to operating in multicultural environments.